Arrival: To ensure your safety, have sufficient time to change into your swimwear and make the most of your experience in our classes:
.FIRST TIME VISITORS are required to arrive at least 15 minutes before class start-time. New guest will not be allowed to check-in past 15-minutes prior to class. During this time you receive your towel, shoes and locker. Please arrive in the poolroom 10 minutes before class, to meet with your instructor for an introduction to aquacycling and proper bike set-up.
.REPEAT GUESTS are required to arrive at least 5 minutes before class start-time. If you are not signed in 5 minutes before class, you will lose your class* and your bike will be forfeited to the first person on the waitlist.
*Single & Class-Card holders lose their class. Unlimited plan holders are charged $20.
Please make sure to arrive in the poolroom before the class start-time. Instructors reserve the right to refuse entry if the class has already started.
Cancellation Policy: We hold to a 24 hour cancellation policy. If you wish to reschedule your class, you may do so by logging in to your account. We highly recommend to download the MindBody Connect App to make any changes directly from your smart phone. If you call (212 966 6784) or email email@example.com at least 24-hours before your class, we are happy to assist in a class reschedule. We do not give any refunds, only studio credit.
Bike Set-up: Instructors are available 10 minutes before class for bike-setup tutorials.
Head Wear: We do not require a swim cap, but hair must be pulled back in a hair tie.
Shower: We require everyone to shower in the locker room or on the deck before entering the pool.
Lost Items: We are not responsible for lost or stolen personal items.
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